Toward Systematic Identification of Stakeholders for Healthcare Information Systems: A Feature-Based Method

Healthcare Information Systems (HIS) are considered as a critical component for the operation of healthcare organizations. Successful adoption and diffusion of these systems require involvement and cooperation from stakeholders across different departments and business units. However, it is quite challenging to identify stakeholders in environments where interorganizational structure is very complex involving various groups and sub-groups who, most often, have diverse and conflicting interests and views. Thus, identifying all relevant stakeholders is a critical and challenging task. Although stakeholder research has been around for well over two decades, few studies provide a systematic method for identifying stakeholders for specific information systems. Thus, there is a greater need for further research in this area. In this paper, we propose a new approach, a Feature-Based method, to identify relevant stakeholders for information systems in healthcare.